Good News: ECG resolves interruption challenge with purchase of prepaid power

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After a technical issue prevented customers from buying prepaid credit, the Electricity Company of Ghana (ECG) reported that the situation had been rectified.

Those customers experiencing trouble purchasing credits may reportedly do so at the terminals, as reported by the electricity distribution firm ECG.

In a statement on October 1, 2022, it said “The Electricity Company of Ghana wishes to inform all stakeholders, especially our cherished customers on our prepayment metering system that the issue with the 3rd Party Vending Points has been resolved.”

It urged that “Customers can now purchase electricity credits from their nearest vending points, and all ECG District offices, including tomorrow Sunday, 2nd October 2022, from 9.00 am – 4.00 pm.”

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The power outages have been traced down to a technical fault, and ECG has been working around the clock to fix it.

READ ALSO: We can’t compensate you for the prepaid challenges  – ECG to prepaid customers  

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After an issue with its prepaid metering systems left consumers stranded, the energy service provider is once again selling credit at its district offices.

Electricity may be purchased through ECG district offices around the country, including in the Greater Accra, Central, Eastern, Western, and Volta Regions.

Customers of ECG’s prepaid metering systems were reassured that the company “is working gradually to fix the technological problem which impaired the purchase of power.”

Some customers of the power grid have been doing the math on their losses since their companies have been impacted by the lack of access to energy.

ECG resolves interruption challenge with purchase of prepaid power
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