For consumers who are unable to purchase power credits due to a technical issue, the Electricity Company of Ghana will not be offering any kind of compensation.
Charles Ayiku, ECG’s General Manager in Charge of External Relations, recently admitted the organization’s present limitations in an interview with Eyewitness News.
“For now, we cannot provide any compensation. As you are aware, we are going through some level of challenges, so I would plead that we conclude on that, and we can look at the issue of compensation.”
Kofi Kapito, CEO of the Consumer Protection Agency, had called for compensation early on and maintained that the ECG must provide it.
“If it [compensation] is not on the table, they better put it on the table because it is not fair,” he said.
“So the excuse doesn’t hold water anymore because if you are telling me that you have identified the challenge, and you cannot correct it from Tuesday to Friday, it is not adequate.”
Mr. Kapito also stressed that the challenge was the fault of the ECG.
“This is not a force majeure. It is a man-made thing… so nobody should tickle themselves by saying it is no fault of theirs. It is their fault.”
Since Tuesday, customers have been unable to purchase credit on their prepaid meters, either by using the ECG App or from vending outlets.