The Ghana National Fire Service (GNFS) has revealed that it recorded up to two million hoax calls in just the first four months of 2022, a phenomenon that it claims hinders its ability to operate effectively.
In an interview with Alfred Ocansey on 3FM Sunrise, Desmond Essoun Ackah, the National 2 IC of the National Public Relations Department of the Ghana National Fire Service DO III, disclosed this.
He lamented how the barrage of hoax calls on their phone lines delays and occasionally prevents his organization from providing its services to people who actually need them right away.
“We have received about two million prank calls within the first four months of 2022 and most of the prank calls are made by children. It is a big challenge which means that people who are genuinely in need of our service would have their calls stuck in cue because of the pranks. Therefore, emergency response time would be delayed unnecessarily,” DO III Ackah stated, as quoted by 3news.com.
He claims that despite the fact that calling emergency services on purpose is against the law and punished, the Ghana Fire Service lacks an efficient system to allow it to trace offenders.
He did, however, add that although some offenders have been found and punished thanks to the service’s vigilance, more needed to be done to stop the problem.
Therefore, the service is looking for assistance from the media, schools, and other stakeholders to inform children—who are mostly the offenders—to stop making prank calls to its phone lines.