MTN subscribers like myself who rely heavily on data for their daily activities have to undergo the gross inconvenience of having unstable internet connectivity over the last 24hours.
The situation became so frustrating that some took to social media to lash out at the giant telecommunication network for the hitches.
The company has now apologized for the inconvenience caused to customers whiles saying the problem has affected all customers in West Africa.
In a circular sent to shareholders and other stakeholders on the Ghana Stock Exchange (GSE), the company said the hitches were caused by “double undersea fibre optic cable cut in Europe.”
It explained that the cut on the West Africa Cable System (WACS) had also affected other operators and customers in West Africa but assured that it was working to resolve the situation.
The circular followed series of complaints by Ghanaian users of the company’s network that data services were unusually slow and unstable.
In the circular, the company said “MTN Ghana is aware of the issues affecting mobile data connectivity across Ghana and many areas in West Africa.
This is as a result of a double undersea fibre optic cable cut in Europe,” it said
It added that the company was working with its international providers “to restore connectivity as quickly as possible.”
“This situation is affecting all operators and customers in the West Africa region due to cut on the West Africa Cable System (WACS),” it said.